In our ongoing quest for excellence, to achieve the highest quality standards of institutional performance, and in considering our belief in the importance of promoting electronic presence through simple and ground-breaking channels of communication with all community sectors, The General Directorate of sharjah Civil Defense considers involving the public in the process of developing and improving our services as a matter of concern for our leadership. 

 

 

1. To enhance our operations and services through identifying the needs, requests and aspirations of the users through our various e-channels and platforms.

2. Promote the concept of transparency and knowledge exchange by publication of opinion poll and survey results and making it available for download or copy.

3. Provide opportunities for meaningful public interaction and involvement by effective, user-friendly participation in the channels.

Accordingly, The General Directorate of Sharjah Civil Defense is looking forward to consider and listen to your opinions and suggestions, which shall be treated with absolute transparency. Therefore, you are invited to be our partner in the process of shaping our service policies in a professional manner. 

 

The purpose of the e-Participation Policy is to outline the necessary rules and regulations to state the use of e-Participation tools, explain the procedures and responsibilities resulting of its use as a recognized reference to managing all aspects of e-participation accurately in a manner that ensures achieving its objectives. In addition to specifying the regulations of the articles posted on social media sites and the website, it shall adhere to applicable federal and local laws, regulations and policies to ensure that all published information and content are general data, as stated in the Council of Ministers Resolution No. (21 of 2013) regarding taking all precautions to guarantee the safety of their data and IT assets and the continuity of service of The General Directorate of Sharjah Civil Defense 

E-Participation Policy: Scope of Implementation 

E-Participation Policy applies to all subjects, opinions, discussions, and opinion polls published or exchanged through E-Participation tools provided on The General Directorate of Sharjah Civil Defense website, whether submitted or shared through computers, smartphones or tablets.

 

 

Apply e-participation policy on all subjects and views and discussions and surveys that arise and are traded through e-participation tools provided by the General Administration of Civil Defense, which - Sharjah through its Web site, whether submitted or contribute by using computers or smart mobile phones and tablet devices. 

 

The General Directorate of Sharjah  Civil Defense provides several E-Participation tools through its website, as follows:

• Opinion Polls: Occasionally, the The General Directorate of Sharjah Civil Defense conducts opinion polls through its various sectors and units. Aiming to gather opinion from the largest number of participants, which enable The General Directorate of Sharjah Civil Defense to address security and service issues as well as any other issues of interest to the public. It is considered one of the electronic consulting tool

• Customer Satisfaction Surveys: The General Directorate of Sharjah Civil Defense regularly publishes e-surveys which aim to measure public satisfaction with the quality of its services and effectiveness of its operations. It is considered one of the electronic consulting tool

• Chat: The General Directorate of Sharjah Civil Defense provides live chat service to contact the website management team directly, as they respond immediately to public inquiries and questions. This service is available during working hours only.

• Feedback Form: feedback forms are provided on The General Directorate of Sharjah Civil Defense website enabling users to give their opinion and comment on certain topics that concern the public. In some cases, such forms might require provision of some initial information (e.g. name and e-mail) in order for the website management team to respond and provide feedback.

• Social Media Sites: The General Directorate of Sharjah Civil Defense utilizes several social media networks (Facebook, Twitter, YouTube, LinkedIn) to communicate with the public through notifications, tweets, visual and audio clips, and to publish news and events which concern the public.

• Complains and Suggestions: The General Directorate of Sharjah Civil Defense provides the public a system for lodging complaints and expressing such opinions that help developing and promote services according to systematic and practical institutional approaches.

• Email: sending newsletters for many users at once.

• Share you opinion: one of the channels provided by The General Directorate of Sharjah Civil Defense website which enables the public to participate and take decision to develop the services available on the website by suggestions and comments on the topic shared

 

The General Directorate of Sharjah Civil Defense is keen to facilitate access to information and services on this website. The website contains a number of features which can help users, especially those with special needs, to seamlessly and quickly access information or services. Accessibility features include:

• Change Text Size

• Alternate Text for Images

• Navigating the website by the keyboard

 

The General Directorate of Sharjah Civil Defense welcomes all participations and contributions, meanwhile all participations are subjected to audit and review. 

Participations that contain one or more of the following features or content shall be rejected and removed. The General Directorate of Sharjah Civil Defense reserves the right not to give reasons or justifications for such action:

1. Topics or discussions that are prejudicial to state security, sovereignty, national unity and compromise our national interests.

2. Any contributions or issues which could stimulate sectarianism, or contain insinuations of racial or cultural discrimination.

3. Articles and contributions that contain candid or implied insinuations or gestures to public indecencies or lewdness.

4. Incitement, defamation, libel, insults against leaders, national figures or issues touching personal life

5. Insults against religions, holy rituals; articles and issues that provoke sectarian differences

6. Any classified (confidential) information, which could harm our national institutions.

7. Personal use of E-Participation tools for commercial or marketing purposes

8. Issues and contributions that oppose the laws and customs, or socially unacceptable

9. Any information disclosed on The General Directorate of Sharjah Civil Defense website is not to be shared either directly or indirectly in writing, which affects information confidentiality 

The General Directorate of Sharjah Civil Defense reserve it right not to state the reasons for this procedure

 

The General Directorate of Sharjah Civil Defense is committed to handle all public opinions, suggestions, and contributions through certain procedures as follows: 

1. Before approving publication, the E-Participation management team receives, studies, and analyzes customer participations. 

2. Notifying the user of receiving his participation, via SMS, e-mail, or via phone call in some exceptional cases

3. Referring the participation to the concerned The General Directorate of Sharjah Civil Defense department to study and provide feedback

4. Notifying the user of the results of the participation.

Our commitment to you:

• Dealing with you professionally and with respect

• Providing a professional team , which is able to deal with your inquiries

• Responding to your inquiries in a prompt and timely manner

• Providing the requested information 

• Availability to communicate with you through the website or our channels

• All opinions are welcomed to developed our services

 

 

1. The public has the right to know the results of the surveys and opinion polls occasionally published by The General Directorate of Sharjah Civil Defense.

2. Receive a notice from The General Directorate of Sharjah Civil Defense confirming receipt of his participation by any means deemed appropriate.

3. Inquire about the status of the complaint, suggestion, or participation presented through any channel provided by The General Directorate of Sharjah Civil Defense.

4. Obtain data related to the E-Participation tools in open data format that can be copied and downloaded.

 

 

All participations and articles by the public will be subjected to review and audit prior to publishing. Aiming to verify compliance with policy provisions and content. Violating any provision of the policy will lead to the removal or amendment of the contribution. Yet, in some cases, violators could be prosecuted, in accordance with the UAE laws and regulations.

 

 

The General Directorate of Sharjah Civil Defense reserves the right to review and amend the content of the policy whenever deemed fit, without advance notification. The content of the updated version takes effect from the date of approving the amendment. The E-Participation Policy does not require consent of the user through conventional methods such as signing the content. His participation and use of any E-Participation tool provided by the The General Directorate of Sharjah Civil Defense website or central departments is considered as advance approval. 

 

It should be noted that all participations and discussions presented by the public are considered personal views that reflect the views of the author alone. Hence, The General Directorate of Sharjah Civil Defense cannot be held liable for any client misuse of the E-Participation tools.